frequently asked questions

Faq

WHICH COUNTRIES DO YOU SHIP TO?
DO YOU OFFER FREE SHIPPING?
DO YOU OFFER FREE RETURNS?
HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?
WHERE DO YOU SHIP FROM?
WHAT PAYMENT METHODS DO YOU TAKE?
WILL I HAVE TO PAY ANY DUTIES OR TAXES?
CAN I CHANGE MY MIND OR AMEND MY ORDER ONCE IT’S PLACED?
HOW CAN I TRACK MY ORDER?
CAN I RETURN OR EXCHANGE MY ORDER?
HOW YOUR REFUNDS WORK?
WHAT UV CATEGORY ARE YOUR FRAMES?
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
HOW DO I KNOW THESE ARE GENUINE SUNDAY SOMEWHERE ITEMS?
SHOW MORE..

We ship worldwide except for the following countries: Israel, Ukraine and Russia.

We deliver to all corners of the globe*.

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

You will receive an email confirming your order and estimated delivery date. Once your parcel is collected from us you will receive an email/SMS with your tracking and delivery options.

Keep in mind that prescription and customised orders take an extra 7-10 working days to be processed.

All orders placed before 2 pm will be processed the same day according to the shipping method chosen.

Any questions about shipping please email: someone@sundaysomewhere.com

 

  • UK SHIPPING - FREE OVER £125

We offer free shipping (2-3 business days) across the UK for orders above £125.

Next-day delivery is also available via DPD for £5 (free for orders above £250).


  • U.S.A SHIPPING - FREE OVER $200

We offer free shipping (5-7 business days) across the USA for orders above $200.

Express shipping (2-4 business days) is also available for $8 (free for orders above $400).

All duties and taxes are paid.

 

  • AUS SHIPPING - FREE OVER £150

We offer free shipping (3-9 business days) to Australia for orders above £150.

Express shipping (2-3 business days) is also available for £15 (free for orders above £300).

All duties and taxes are paid.

 

  • EUROPEAN SHIPPING

We offer standard European shipping (5-7 business days) for £25

Express shipping (2-4 business days) is also available for £35

All duties and taxes are paid.


  • REST OF THE WORLD SHIPPING

Our standard international shipping rate is £25 (3-9 business days*)

We also offer express international shipping for £35 (2-3 business days*) 

Duties and Taxes are not included.

*May vary depending on location. 

  • NEED TO RETURN AN ORDER?

We understand that from time to time you may wish to return a product to us.
We offer a 30-day returns policy.
The 30-day returns policy applies irrespective of your geographical location.
This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection Distance Selling Regulations 2000.

 

  • FREE UK AND US RETURNS/EXCHANGES

If you wish to return an item bought from our website, please get in touch via someone@sundaysomewhere.com

Exchanges use the same system, once the product is received by Sunday Somewhere will send you a payment link for any outstanding amount. Or refund as appropriate.

Returned orders are eligible for a refund if the returned order meets the following criteria:

(a) We receive the returned product within 30 days following the date of delivery of the product;

(b) The returned product is unused, (we understand you may have tried it on once or twice) in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

(c) Your order is not an Archive pair, these returns are at the customer's cost.

(d) Your return is not for cases or accessories.

(e) Your order is not a frame with a prescription or customised.

 

  • INTERNATIONAL RETURNS AND EXCHANGES

All international orders come with a 30-day return on any product purchased on the website. Please send all international returns to the following address:

Sunday Somewhere, 74 Golborne Road, W10 5PS, London, United Kingdom

Once returned you can either request a refund or exchange. Exchanges use the same system, once the product is received by Sunday Somewhere will send you a payment link for any outstanding amount. Or refund as appropriate.

Returned orders are eligible for a refund if the returned order meets the following criteria:

(a) We receive the returned product within 30 days following the date of delivery of the product;

(b) The returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) Sunday Somewhere LTD is not liable for any duties or taxes on items returned from outside the U.K. In cases where duties and taxes are received, we will ask for them to be charged to the sender.

(d) Your order is not a frame with a prescription or customised.

 

  • OUTLET/ARCHIVE RETURNS

If you wish to return a frame purchased in the outlet please send the frame back to us at: 

Sunday Somewhere, 74 Golborne Road, W10 5PS, London, UK.

You must clearly mark your name and order number inside the parcel so your return can be identified. Any return without your name or order number is at risk of not being accepted.

 

  • IMPROPER RETURNS

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such an additional amount within 14 days of issuing a payment request, we may destroy or otherwise dispose of the returned product at our sole discretion without any liability to you.

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

You will receive an email confirming your order and estimated delivery date. Once your parcel is collected from us you will receive an email/SMS with your tracking and delivery options.

We offer express shipping options at checkout, shipping time is calculated based on your location.

All our packages are dispatched from our warehouse in Notting Hill, United Kingdom.

All our available payment methods are shown at checkout.

In order for your Sunday Somewhere frames to arrive smoothly, to customers in USA, Austrailia and EU. Items are shipped on DDP (delivery duty paid) basis. so there will be no extra charges before delivery.

We wouldn’t be human if we didn’t change our minds. Once your order is submitted, we create a four hour window so you can make any amendments prior to dispatch. Please email someone@sundaysomewhere.com within four hours of submitting your order to ensure we can catch it in time.

This time frame is not guaranteed and so if you do have a change of heart, please let us know asap

You will receive a tracking number via email and/or SMS once your order has been fulfilled. 

For all shipping methods you can track your parcel using the tracking number supplied in your shipping confirmation email. If you do not receive your tracking within 1-2 Business days of your order being placed then please email someone@sundaysomewhere.com

  • NEED TO RETURN AN ORDER?

We understand that from time to time you may wish to return a product to us.
We offer a 30-day returns policy.
The 30-day returns policy applies irrespective of your geographical location.
This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection Distance Selling Regulations 2000.

 

  • FREE UK AND US RETURNS/EXCHANGES

If you wish to return an item bought from our website, please get in touch via someone@sundaysomewhere.com

Exchanges use the same system, once the product is received by Sunday Somewhere will send you a payment link for any outstanding amount. Or refund as appropriate.

Returned orders are eligible for a refund if the returned order meets the following criteria:

(a) We receive the returned product within 30 days following the date of delivery of the product;

(b) The returned product is unused, (we understand you may have tried it on once or twice) in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

(c) Your order is not an Archive pair, these returns are at the customer's cost.

(d) Your return is not for cases or accessories.

(e) Your order is not a frame with a prescription or customised.

 

  • INTERNATIONAL RETURNS AND EXCHANGES

All international orders come with a 30-day return on any product purchased on the website. Please send all international returns to the following address:

Sunday Somewhere, 74 Golborne Road, W10 5PS, London, United Kingdom

Once returned you can either request a refund or exchange. Exchanges use the same system, once the product is received by Sunday Somewhere will send you a payment link for any outstanding amount. Or refund as appropriate.

Returned orders are eligible for a refund if the returned order meets the following criteria:

(a) We receive the returned product within 30 days following the date of delivery of the product;

(b) The returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) Sunday Somewhere LTD is not liable for any duties or taxes on items returned from outside the U.K. In cases where duties and taxes are received, we will ask for them to be charged to the sender.

(d) Your order is not a frame with a prescription or customised.

 

  • OUTLET/ARCHIVE RETURNS

If you wish to return a frame purchased in the outlet please send the frame back to us at: 

Sunday Somewhere, 74 Golborne Road, W10 5PS, London, UK.

You must clearly mark your name and order number inside the parcel so your return can be identified. Any return without your name or order number is at risk of not being accepted.

 

  • IMPROPER RETURNS

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such an additional amount within 14 days of issuing a payment request, we may destroy or otherwise dispose of the returned product at our sole discretion without any liability to you.

We will always refund you with the same method of payment used on the purchase.

We maintain a 30-day period of allowance for processing our refunds.

We do not refund shipping.

All returned items are subject to our cleaning process and quality control checks. Which are carried out from the date of receipt. Please be aware this process can take a number of days. Your refund will be processed once this process has been completed. All refunds will be processed within 30 days of confirmation of receipt.

The UV category of our frames varies style by style, each product page contains the details of each individual frame. Below we have detailed what each CAT level means.

Lens category 1: Sunglasses - These sunglasses provide a light tint with minimal sun protection, and serve best for fashion purposes.

Lens category 2: Sunglasses - These sunglasses provide a medium level of sun glare reduction and good UV protection from average level of sunlight (gradient lenses are usually Category 2).  

Lens category 3: Sunglasses - These sunglasses provide a good level of UV protection for use in strong light including light that is reflected off water and snow. Lens category 3 glasses also provide a high level of sun glare reduction (mirror lenses and solid lenses are usually Category 3).

All of our lenses are full UV-protective and manufactured by leading European suppliers. They are coated with a high standard anti-reflex treatment and the § logo on the lens is our guarantee that the lens meets our tough requirements for the best visual clarity, protection and comfort.

Your will receive an order confirmation email and following this you will receive an update email from the chosen courier with information on how to follow your parcel.

Within these emails you will be given options regarding your delivery, this varies depending on location and courier.

When you purchase from our online store (www.sundaysomewhere.com), you can rest assured that the products are 100% authentic. 

If you have information regarding potentially counterfeit Sunday Somewhere goods. Please email someone@sundaysomewhere.com

WHAT SIZE AM I?

On each product page on the website you will find measurements that correspond to each style. Our online filters help you select the frame style that best suits your face shape (square, oval, circle or heart). If you are still unsure of what frame might suit you best, please jump on our live chat or email us. One of our team will be more than happy to help you find the perfect pair.

WHAT CURRENCY WILL I BE CHARGED IN?

All transactions are charged in GBP. Our website currency converter can help to estimate the exchange rate in your local currency. 

CAN I PUT PRESCRIPTION LENSES IN YOUR FRAMES?

The good news is most of our frames are 100% scriptable. Information on which frames are suitable can be found on the product page under the ‘Detail’ section, or feel free to pop us an email, we’ll be more than happy to help. 

WHAT ARE YOUR FRAMES MADE OUT OF?

We take great pride in the quality and craftsmanship of our sunglasses and the precision and artistry that goes into the creation of every item in the SUNDAY SOMEWHERE Collection.Natural Materials - The acetate we use is made from cotton based non-allergic materials. Strong Quality Frames - Galvanic coated metal frames offer long lasting colour while our screws are rubber-coated to avoid temples becoming loose. Best European Lenses - Our lenses are full UV-protective and manufactured by leading European suppliers. For the best visual clarity, protection and comfort, lenses are coated with a high standard anti-reflex treatment. Our Promise - § logo on the lens is our guarantee that the lens meets our tough requirements.

WHAT UV CATEGORY ARE YOUR FRAMES?

Lens category 1: Sunglasses - These sunglasses provide a light tint with minimal sun protection, and serve best for fashion purposes.

Lens category 2: Sunglasses - These sunglasses provide a medium level of sun glare reduction and good UV protection from average level of sunlight (gradient lenses are usually Category 2).  

Lens category 3: Sunglasses - Similar to category 2, these sunglasses provide a good level of UV protection for use in strong light including light that is reflected off water and snow. Lens category 3 glasses also provide a high level of sun glare reduction (mirror lenses and solid lenses are usually Category 3).

All of our lenses are full UV-protective and manufactured by leading European suppliers. They are coated with a high standard anti-reflex treatment and the § logo on the lens is our guarantee that the lens meets our tough requirements for the best visual clarity, protection and comfort.

WHERE CAN I GO TO TRY ON A PAIR?

We’re stocked in over 900 stores in more than 30 countries so there is hopefully a store near you! Please click here to visit our store locator to find a stockist in your area. The best thing to do is to get in touch with them directly to see if they have the frame you want in-stock. 

ARE YOUR LENSES POLARIZED?

Polarized lenses are used historically for sport, fishing, snow sports and other general outdoor fitness activities, whereas our focus has always been fashion frames. 

If we haven’t been able to answer your question or you have any other concerns, jump on live chat or please email us at someone@sundaysomewhere.com we'll be more than happy to help.